If you are the owner of a First-Gen Pixel Phone, you probably had some problems with it and you want your money back. Google worked on a settlement and we will tell you all about it.
What was the main problem with the first-generation Pixel phones?
Well, there was an issue with the microphones, they were defective. If that wasn’t enough, the company has failed to honor some warranty claims. The consequence that we all expected was a lawsuit against Google.
Now, we will tell you what was settled in this case. Some eligible owners might be able to receive $500, but some of the others could get only $20. Google committed to pay $7,25 million for this settlement.
The question is, who are the eligible owners? They are the ones who have their residence in the U.S. and who purchased a Pixel or a Pixel XL before January 4, 2017. In this category are also the people whose phones weren’t replaced with a new device manufactured after January 3, 2017.
Why some people will receive less money?
This will happen if the owners won’t have the documents attesting that the audio on their phones was actually defective. These people may receive only $20.
Some of the documents that you will need are: insurance claims, records that show that you wanted to repair your phone and a Return Merchandise Authorization confirmation.
Also, the Verge told us that the owners who had their phones insured will receive a refund. The ones who purchased more than one defective Pixel device and who have the documents that we mentioned earlier will get $500 back.
The chances that the money won’t be enough to honor all the payments is not excluded. In this case, Google will pay the rest of the money in time.
We hope that this article was helpful for you and that you will get your money back if you had this problem.